FreeForm Designs is committed to protecting your privacy. In order to provide a quick and accurate response to your logo design or web design order, FreeForm Designs asks only for the information necessary to complete your order with precision. All the information is strictly for the use of FreeForm Design, it will not be shared with any other third party.
The information we gather and how we use it:
When you order a logo design, signage or other services or products we offer, we need to know your name, your company's name, your email address, and your mailing address. This allows us to process and complete your order and to notify you of your order status. We also ask some information about your company in order to have a creative direction for your company's logo design or web design needs. All the rights to the Logo artwork and logo design we create at the request of a client belong to such client. We do maintain copyright ownership of FreeForm Designs/Beverly Augello Photography's original photography.
We guarantee your full satisfaction or your money back. An administration fee of 3.5% of your original purchase price will be deducted from the amount refunded. The refund policy will not take effect in any of the following events:
How the money will be transferred:
If you have paid using your credit card, the money will be transferred back to your credit card account. It may take up to 6 business days for the money to appear in your account. If you have paid using a PayPal, your refund will returned back to your PayPal account.
If you have already approved your logo design, web design, graphic design, signage design or photography.
If the party for which the artwork was being designed closes, changes its name, or changes its field of business.
If the project was canceled for reasons unrelated to the artwork designed by FreeForm Designs.
If you have not communicated with FreeForm Designs for more than 6 months following the submission of your order.
If other design companies were simultaneously hired to work on the same design project.
Legal Rights Agreement
All the rights of approved final logo design, web design, or graphic design or sign design FreeForm Designs has created and designed for specific client belong to the client for which it was designed. FreeForm Designs does not hold any rights to the final approved design created for a client.
FreeForm Designs. does not file a trademark application with respect to the logos, web design, or graphic design created for its client. The client is free to register as a trademark the final approved logo design created for it by FreeForm Designs
In the event that payment for any logo design is not made in accordance with the payment policies of FreeForm Designs, then all of client's rights in and to the logo design, web design, or graphic design and sign designs created for it, including any trademark property, will immediately revert back to FreeForm Designs.
FreeForm Designs warrants that its logo designs are of its own creation and are not copied from or inspired by existing designs or trademarks but does not warrant that a logo design the same as or similar to that designed by it, but of which it was not aware at the time of its creation, does not exist.
If for some coincidental reason a logo designed by FreeForm Designs looks identical to another party’s logo, FreeForm Designs will provide a free redraw session with a new set of logos.
Timelines Pertaining to Logo Design for Use on Signage and Printed Materials
The general delivery time line for the first logo or signage design concepts is 5 business days after the 50% non-refundable deposit is paid. Every following change will be delivered in 1-2 business days. More complex changes or redraws may be delivered up to 5 business days (depending on the complexity of work). All redraw deadlines are determined by the receipt of all necessary information pertaining to the re-designing of the logo.
FreeForm Designs will provide all font names used in the logo design process.
FreeForm Designs does not provide the actual font files.
Designs and Final Approvals
Please take note that once you give a final approval on your logo or sign layout you may only request another change at an additional charge. If you have ordered stationery set design, we will use your approved design for additional signs or other printed materials such as business cards, envelop, and letterhead. However in both cases, changes to approved logos are charged a minimum of $40.
Upon the final approval of a logo and/or signage, FreeForm Designs will require up to 3-10 business days to order, manufacturer or prepare digital files.
Loss of Data
FreeForm Designs will take all appropriate precautions to safeguard its servers and data contained within, however FreeForm Designs will not be held responsible for any loss of client data stored or intended to be stored on the servers and on back-up devices. The client will not be entitled to any form of compensation from FreeForm Designs. in the event of loss of data, therefore it is recommended that the client also takes steps to back up his/her logo materials.
Prices and Services
FreeForm Designs may make changes to the website and information provided, i.e. publications, prices, technical specifications, promotions and product offerings at any time and without notice.
FreeForm Designs Holds No Responsibility for Retraced Images
Any idea provided by the client: sketch, copy, fax, file… that FreeForm Designs is asked to use in the logo design process removes its responsibility from any copyright violation or warranties. In such circumstances FreeForm Designs cannot guarantee the originality of its work and therefore will not be held liable for any damages or violations. A waiver form is required to sign prior to FreeForm Designs using any images provided by the client.
Billing and Payment Terms and Conditions
“Goods” means any goods and/or services provided by the Company as ordered by the Client “ Company” means Sample Answers Ltd. incorporating Prime Prospects. “ Client” means the person, firm or company placing an order with the Company.
1) FORMATION OF CONTRACT
All Goods sold by the Company are sold subject to the Company’s standard terms and conditions (as detailed in the policy section) which form part of the Client’s contract with the Company. Terms and conditions on the Client’s order form or other similar document shall not be binding on the Company.
Orders will be deemed to have been placed when an email confirmation has been received from a responsible executive of the client company.
3) RIGHT TO SUB CONTRACT
Unless otherwise agreed the Company shall be entitled to sub-contract all or any part of the work.
4) RISK OF LOSS
The risk of loss or damage to the Goods shall pass to the Client upon delivery of the Goods.
5.1 All clients are required to pay the 50% non-refundable deposit which pays the initial artwork priced at $35 per hour and or materials depending on scope of the job. New clients or other clients out of terms may be expected to pay in advance for their services.
5.2 All other invoices issued by the Company shall be paid by the Client upon delivery unless otherwise agreed in writing by the Company. In the event of late payment, the Company may charge interest on the amount outstanding before and after judgement at the rate of five (5) percent in force from the delivery or due date until the date of payment.
5.3 If any amount of an invoice is disputed then the Client shall inform the Company of the grounds for such dispute within seven days of delivery of the goods and shall pay to the Company the value of the invoice less the disputed amount in accordance with these payment terms. Once settlement of the dispute has been agreed, any sum then outstanding shall also be payable in accordance with these payment terms.
5.4 The Company reserves the right to increase a quoted fee in the event that the client requests a variation to the work agreed.
In view of the nature of the service, any order – once confirmed by the Company – is not cancellable. Cancellation of the Order by the Client will only be accepted on condition that any costs, charges and expenses already incurred, including any charges that will be levied by a sub-contractor on account of their expenses, work or cancellation conditions will be reimbursed to the Company forthwith.
7.1 The majority of services as supplied by the company are despatched electronically by email or deliverd/picked-up in person and shall be deemed as having been delivered when the email has been opened by the client or downloaded or delivered by the Company and will be deemed to have taken place when the materials are handed to the custody of the Client at his premises or picked up at the Company's place of business.
7.2 The Company reserves the right to substitute conventional delivery methods without notice or penalty should electronic despatch prove inconvenient; in which case delivery by the Company will be deemed to have taken place when the materials are handed to the custody of the Client at his premises or to a deputed messenger or courier when posted. The Company will be entitled to charge the Client for any expenses of delivery other than normal postage charges.
8) FORCE MAJEURE
The Company will not be liable to the Client for any loss or damage suffered by the Client as a direct result of the Company, its sub-contractors or the list-owner from whom the sample or other service or material is derived being unable to perform the Contract in the way agreed by reason of cause beyond its control including Act of God, accident, war, riot, lockout, strike, flood, fire, power failure, breakdown of plant or machinery, delay in transit, postal delay, or any other unexpected or exceptional cause or circumstance.